Refund & Cancellation Policy

This policy explains how refunds and cancellations work for every Product we operate. It splits into two kinds of purchase: recurring Subscriptions (India Tenders Hub, Tax Circulars Hub, SiteAuditKit, TapForChat) and One-time Purchases (the DocsForSchengen application pack, and EV Site Report).

You can cancel a Subscription at any time from your account settings or by emailing support. Cancellation takes effect at the end of your current billing period — you keep access until then, and we don't charge you again after that. We don't prorate or refund the unused portion of a billing period you cancel mid-cycle, except as described in Section 3.

If this is the first time you've been charged for a given Subscription and you genuinely haven't used the service (no alerts opened, no report or audit run, no meaningful account activity beyond signing up), you can request a full refund within 7 days of that first charge. Email us with your account email and the product name — we don't require a reason. This window applies once per Product per customer; it isn't a recurring monthly refund option.

One-time Purchases — the DocsForSchengen checklist/complete pack and EV Site Report — are refundable before the pack is downloaded or the report is generated. Once your document pack has been downloaded, or your EV feasibility report has finished generating and been delivered to you, the purchase is non-refundable, except for a quality failure on our side — for example, the file is corrupted or unreadable, delivery genuinely failed, or the report contains a material error caused by a defect in our system rather than the underlying input data or a documented modelling assumption. Contact support with your order reference and we'll investigate.

Approved refunds are issued to the original payment instrument used at checkout, via our payment gateway (Cashfree, or Razorpay as a fallback). We don't issue refunds as store credit or to a different account/instrument. Once approved, refunds are typically processed within 5–7 business days, though your bank or payment provider may take longer to reflect it in your statement.

Email us using the support address on our Contact page with: the Product name, your account email, and your order or transaction reference (from your payment receipt). We'll confirm receipt and let you know the outcome — approval or the reason for decline — within our normal support SLA.

If you believe you were charged in error, please contact us directly before raising a chargeback with your bank or card network — most billing issues can be resolved faster this way, and a direct refund is reflected in your account sooner than a chargeback.